frequently asked Questions

If you cannot find the answer to your question, a contact form is available below.

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What are the payment options available ?

To pay for your order online, we offer several convenient and secure options. You can use your bank card, whether Mastercard, Visa or American Express. Additionally, we also accept payment through reputable payment platforms such as PayPal and Apple Pay.

So you have the freedom to choose the payment method that suits you best. If you prefer to use your credit card, we accept all major cards, offering great flexibility. You can confidently enter your card details when completing your order.

If you prefer a more secure and convenient online payment solution, you can opt for PayPal or Apple Pay. These platforms allow you to pay quickly without having to enter your payment information each time. Simply log in to your PayPal or Apple Pay account to complete your purchase with ease.

We place great importance on the security of your personal and financial information. This is why we use advanced security protocols to guarantee the confidentiality and protection of your data during the payment procedure.

During your online ordering process, you will see the different payment options available. You can choose the one that best suits your preferences and make your payment with peace of mind.

We strive to make your online shopping experience convenient, secure and hassle-free. Whichever payment method you choose, rest assured that we are doing everything we can to provide you with a smooth and reliable payment experience.

Can I cancel/modify my order?

We place great importance on the speed of processing our orders, which implies that we cannot make changes or cancel an order once it has been confirmed. We understand this may be inappropriate and apologize for any inconvenience this may cause.

Please note that we are unable to change the delivery option or delivery address once the order has been confirmed. We therefore encourage you to carefully check the details of your order before finalizing it.

However, in accordance with the legislation in force, you always have the right of withdrawal. If you decide to return your package, you can send it back to us within the specified time frame and you will be refunded in accordance with our return and refund policy.

We would like to thank you for your understanding and cooperation. Our goal is to provide you with quality service and to meet your expectations. If you have any additional questions or concerns, please do not hesitate to contact our customer service. We will be happy to assist you as much as possible.

I haven't received my order confirmation email?

We invite you to carefully check your spam and junk mail folders. If you cannot find your order confirmation email, it is possible that a small typing error was made when entering your email address.

Please also note that some webmailers, such as or, may block order confirmation emails. Unfortunately, this issue is not specific to GEN PERFORMANCE, but we are doing our best to resolve this situation.

Don't worry, it's nothing serious! We invite you to contact us directly and we will be happy to resend the confirmation email. Please provide us with relevant information, such as your full name and the email address used when ordering, so that we can assist you more effectively.

At GEN PERFORMANCE, we attach great importance to fluid communication with our customers. We strive to solve all the problems encountered and provide you with a pleasant and worry-free shopping experience.

Do not hesitate to contact us now, and we will ensure that you receive your order confirmation email as soon as possible.

How can I change my customer email address?

Unfortunately, it is not possible to modify your e-mail address directly without going through our dedicated Customer Service.

However, we are here to help! To make the change, please contact us by e-mail at the following address: .

Our Customer Service team will be happy to walk you through the process of updating your email address.

We recommend that you include relevant details such as your full name, current email address and the new address you wish to use in your email. This will allow us to process your request more quickly and efficiently.

We understand that email address changes can be important, so we're doing everything we can to make this process easy. Our Customer Service is here to assist you and make sure you have all the information you need to successfully update your contact details.

Do not hesitate to contact us now, and we promise to provide you with quick and efficient assistance in changing your e-mail address.

Can we be delivered to a relay point?

Absolutely ! When ordering, you have the option of selecting delivery to a relay point thanks to our partner Mondial Relay!

This practical service allows you to choose from a wide selection of relay points spread throughout France. Once your order has been dispatched, you will be informed of the closest relay point to your home where you can easily collect your items.

Relay point delivery has many advantages, including the flexibility of extended opening hours, which allow you to collect your parcel at a time that suits you best. In addition, if you have the constraints of being away from home, delivery to a relay point offers you a practical and secure solution.

During your ordering process, you will see the delivery options available, including pick-up point delivery. All you have to do is select it and choose the relay point that best suits you from those offered.

We are delighted to be able to offer this convenient delivery option via Mondial Relay, to provide you with a delivery experience that suits your needs and schedule.

Do not hesitate to choose the delivery in relay point during your next order and take advantage of a practical and flexible solution to receive your articles!

Do you deliver to Switzerland, Belgium, DOM TOM?

Currently, we ensure the delivery of our products only in Metropolitan France. However, if you are interested in our articles and you live in an area not yet served, do not hesitate to contact us via the contact form below. We will be happy to find a solution adapted to your situation.

We are aware that our geographical reach is limited at the moment, but we would like to express our desire to satisfy our customers to the best of our ability. Your interest in our products is valuable, and we want to provide you with a pleasant shopping experience, regardless of your location.

By contacting us, we can explore the possibilities of extending our delivery services to your region. Your feedback is essential to help us grow our business and meet the needs of our customers.

Thank you for your interest in our products. We look forward to helping you and providing you with a suitable solution for your situation, even if you live outside of our current delivery area.

What are your delivery methods?

To find out more, do not hesitate to consult the page dedicated to delivery methods → Delivery methods

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