Terms of service

Terms of Service

Last updated: 2 October 2026

These Terms of Service govern access to and use of the GEN PERFORMANCE website, accessible at https://gen-performance.com.

They mainly concern the use of the website and its features. The conditions applicable to purchases, payments, deliveries, returns, withdrawals and guarantees are set out separately in the General Terms and Conditions of Sale and the other contractual documents available on the website.

1. Website publisher

The GEN PERFORMANCE website is published by:

GEN PERFORMANCE – SASU with a share capital of €250
President: Maxime GENIN
Registered office: 13 Route de Toulouse, 31490 Léguevin – France
952 440 725 R.C.S. Toulouse
SIRET: 952 440 725 00010
Intra-community VAT number: FR74 952 440 725
Telephone: +33 7 62 35 02 73
E-mail: contact@gen-performance.com

Further information about the publisher and the host of the website is available in the Legal Notice.

2. Acceptance of these Terms

Access to and use of the website imply compliance with these Terms of Service.

If you do not accept these Terms, you are asked not to use the features of the website that require their acceptance.

Using the website to make a purchase also implies acceptance of the General Terms and Conditions of Sale applicable to the order.

3. Access to the website

GEN PERFORMANCE endeavours to keep the website accessible and functional under normal conditions of use.

However, access to the website may be temporarily interrupted or limited, in particular due to:

  • maintenance operations;
  • updates;
  • technical developments;
  • an IT incident;
  • a failure of a service provider or telecommunications network;
  • or an external event reasonably beyond the control of GEN PERFORMANCE.

GEN PERFORMANCE may also change, suspend or replace certain features of the website where necessary, without affecting sales contracts already concluded or consumers’ mandatory rights.

4. Normal use of the website

The user undertakes to use the website fairly, in accordance with its purpose and the applicable regulations.

In particular, it is prohibited:

  • to use the website for fraudulent or unlawful purposes or in a way that infringes the rights of others;
  • to attempt to gain unauthorised access to the systems, accounts, servers, administration interfaces or data of GEN PERFORMANCE or its service providers;
  • to knowingly introduce a virus, malware, harmful code or any other element intended to disrupt the operation of the website;
  • to circumvent or attempt to circumvent security or access control mechanisms;
  • to knowingly disrupt the operation of the website or the services offered;
  • to use automated systems to extract data or content on a large scale in breach of the applicable regulations or the rights of GEN PERFORMANCE or third parties;
  • or to impersonate another person.

GEN PERFORMANCE reserves the right to take the measures reasonably necessary to protect the website, its users and its systems where abusive, fraudulent or technically dangerous use is detected.

5. Customer account

Certain features may require the creation or use of a Customer account.

The user must provide accurate information and, where necessary, keep it up to date.

The means of accessing a personal account must be kept confidential.

If unauthorised access to or fraudulent use of their account is suspected, the user is asked to contact GEN PERFORMANCE promptly at contact@gen-performance.com.

GEN PERFORMANCE may temporarily suspend access to an account where a security measure is reasonably necessary, in particular where there is a serious suspicion of fraud, unauthorised access or a breach of the website’s security.

6. Information on the website

GEN PERFORMANCE endeavours to ensure that the information published on the website is accurate and up to date.

Information about the Products may in particular come from the manufacturers, importers or suppliers concerned.

Some information may change, in particular as a result of a change made by a manufacturer to a part number, a finish, packaging or a characteristic of the Product.

Where information constitutes an essential characteristic of the Product or the contract, the consumer rights provided for by the regulations and by the General Terms and Conditions of Sale remain fully applicable.

7. Products, compatibility and homologation

Information about the Products, their compatibility with motorcycles, their use, their fitting and, where relevant, their homologation is set out on the Product pages and in the General Terms and Conditions of Sale.

The user is asked to check the essential characteristics of the Product and its compatibility with their vehicle before placing an order.

Products bearing a mention such as “Racing”, “Race”, “Track”, “Circuit”, “Non homologué route” (not road-legal) or an equivalent mention may be subject to restrictions on use on public roads.

For the full contractual rules concerning these Products, the user should refer to the General Terms and Conditions of Sale.

8. Orders and sales

These Terms of Service do not replace the General Terms and Conditions of Sale.

Any order placed on the website is governed in particular by:

In the event of a conflict between these Terms of Service and a provision of the General Terms and Conditions of Sale concerning an order, the General Terms and Conditions of Sale apply to the sales relationship, subject to mandatory legal provisions.

9. Prices, payment, delivery, returns and guarantees

To avoid any conflict between several documents, the rules relating to:

  • prices;
  • payment methods;
  • Oney and payment in instalments;
  • delivery times and arrangements;
  • the transfer of risk;
  • the right of withdrawal;
  • return costs and arrangements;
  • any depreciation of returned Products;
  • legal guarantees;
  • and after-sales service

are set out exclusively in the corresponding contractual documents, in particular the General Terms and Conditions of Sale and the Returns, Withdrawal and Refund Policy.

10. Intellectual property

The GEN PERFORMANCE website, its structure and the original elements created for its operation, in particular texts, descriptions, graphics, logos, original photographs, creations and visual elements, are protected by the applicable intellectual property rights.

Unless permitted by law or with prior written agreement, elements belonging to GEN PERFORMANCE may not, in particular, be reproduced, adapted, distributed, modified or exploited for commercial purposes.

Trademarks, names, logos, photographs, technical documents and other content belonging to manufacturers, suppliers or third parties remain the property of their respective owners.

11. Reviews, messages and content submitted by users

Where the website allows a user to submit a review, a comment, a photograph, a document or other content, the user remains responsible for the content they submit.

In particular, the user undertakes not to submit content that is:

  • manifestly unlawful;
  • fraudulent;
  • threatening or abusive;
  • infringing the intellectual property rights of a third party;
  • knowingly containing malicious software;
  • or containing personal data of third parties without legitimate reason.

GEN PERFORMANCE may remove or not publish content where it is found to be manifestly unlawful, fraudulent, dangerous or unrelated to the feature concerned, subject to the applicable legal provisions.

12. Third-party services and links

The website may integrate or contain links to services provided by third parties, in particular payment service providers, social networks, manufacturers or partners.

These services may be subject to their own terms of use and privacy policies.

GEN PERFORMANCE does not generally control third-party websites to which a simple hyperlink may give access and cannot be considered their publisher merely because such a link is present.

13. Personal data and cookies

Use of the website may involve the processing of personal data and the use of cookies or similar technologies.

Information about the data collected, the purposes, legal bases, recipients, retention periods, any transfers and the rights of individuals is presented in the Privacy Policy.

Where the user’s consent is required for the use of certain cookies or trackers, the user can manage their choices using the preferences management tool available on the website.

14. Security

GEN PERFORMANCE implements appropriate technical and organisational measures to reasonably protect the website and the data processed against the main security risks.

However, the user acknowledges that no IT system or communication network can guarantee absolute security or availability.

This provision does not limit the legal obligations of GEN PERFORMANCE regarding the security of personal data or the proper performance of contracts concluded with Customers.

15. Liability relating to the use of the website

GEN PERFORMANCE is liable for its obligations in accordance with the applicable regulations.

However, GEN PERFORMANCE cannot be held liable for damage resulting exclusively from manifestly abusive or fraudulent use of the website by the user, from an act attributable to the user or from an external event where the legal conditions allowing an exclusion of liability are met.

No provision of these Terms of Service is intended to, or has the effect of, excluding or limiting any liability or right that the law prohibits from being excluded or limited.

16. Changes to the Terms of Service

GEN PERFORMANCE may amend these Terms in order to take into account, in particular:

  • changes to the website;
  • new features;
  • a technical development;
  • a change in the organisation of GEN PERFORMANCE;
  • or a change in the applicable regulations.

The version published on the website is the one applicable to the use of the website from the time it is posted online.

A change to these Terms of Service cannot retroactively modify the rights and obligations arising from an order already concluded.

17. Applicable law

These Terms of Service are governed by French law.

Where the user is a consumer residing in another State benefiting from mandatory consumer protection provisions, the choice of French law cannot have the effect of depriving them of the protection they enjoy under the applicable mandatory provisions.

18. Additional documents

The following documents supplement these Terms:

For an order, the General Terms and Conditions of Sale and the contractual information communicated before the purchase is confirmed determine the rights and obligations of the parties relating to the sale.

19. Contact

For any question regarding the use of the website or these Terms of Service:

GEN PERFORMANCE
13 Route de Toulouse
31490 Léguevin – France
Telephone: +33 7 62 35 02 73
E-mail: contact@gen-performance.com