To pay for your order online, we offer several convenient and secure options. You can use your credit card, whether Mastercard, Visa, or American Express.

Additionally, we also accept payments through reputable payment platforms such as PayPal and Apple Pay.

This gives you the freedom to choose the payment method that suits you best. If you prefer to use your bank card, we accept all major cards, offering great flexibility. You can confidently enter your card details when completing your order.

If you prefer a more secure and convenient online payment solution, you can opt for PayPal or Apple Pay. These platforms allow you to pay quickly without having to enter your payment information each time. Simply log in to your PayPal or Apple Pay account to complete your purchase with ease.

We take the security of your personal and financial information very seriously. That's why we use advanced security protocols to ensure the confidentiality and protection of your data during the payment process.

During your online ordering process, you will see the different payment options available. You can choose the one that best suits your preferences and make your payment with complete peace of mind.

We strive to make your online shopping experience convenient, secure, and hassle-free. No matter which payment method you choose, rest assured that we are working hard to provide you with a smooth and reliable payment experience.

We place great importance on the speed of processing our orders, which implies that we cannot make changes or cancel an order once it has been confirmed. We understand this may be inappropriate and apologize for any inconvenience this may cause.

Please note that we are unable to change the delivery option or delivery address once the order has been confirmed. We therefore encourage you to carefully check the details of your order before finalizing it.

However, in accordance with the legislation in force, you always have the right of withdrawal. If you decide to return your package, you can send it back to us within the specified time frame and you will be refunded in accordance with our return and refund policy.

We would like to thank you for your understanding and cooperation. Our goal is to provide you with quality service and to meet your expectations. If you have any additional questions or concerns, please do not hesitate to contact our customer service. We will be happy to assist you as much as possible.

We invite you to carefully check your spam and junk mail folders. If you cannot find your order confirmation email, it is possible that a small typing error was made when entering your email address.

Please also note that some webmailers, such as @neuf.fr or @laposte.net, may block order confirmation emails. Unfortunately, this issue is not specific to GEN PERFORMANCE, but we are doing our best to resolve this situation.

Don't worry, it's nothing serious! We invite you to contact us directly and we will be happy to resend the confirmation email. Please provide us with relevant information, such as your full name and the email address used when ordering, so that we can assist you more effectively.

At GEN PERFORMANCE, we attach great importance to fluid communication with our customers. We strive to solve all the problems encountered and provide you with a pleasant and worry-free shopping experience.

Do not hesitate to contact us now, and we will ensure that you receive your order confirmation email as soon as possible.

Unfortunately, it is not possible to change your email address directly without going through our dedicated Customer Service.

However, we are here to help! To make the change, please contact us by email at: contact.genperformance@gmail.com .

Our Customer Service team will be happy to assist you with the process of updating your email address.

We recommend that you include relevant details in your email, such as your full name, current email address, and the new address you wish to use. This will allow us to process your request more quickly and efficiently.

We understand that changing your email address can be a significant process, so we're making every effort to make this process as easy as possible. Our Customer Service team is here to assist you and ensure you have all the information you need to successfully update your contact information.

Please feel free to contact us now, and we promise to provide you with prompt and efficient assistance in changing your email address.

Absolutely ! When ordering, you have the option of selecting delivery to a relay point thanks to our partner Mondial Relay!

This practical service allows you to choose from a wide selection of relay points spread throughout France. Once your order has been dispatched, you will be informed of the closest relay point to your home where you can easily collect your items.

Relay point delivery has many advantages, including the flexibility of extended opening hours, which allow you to collect your parcel at a time that suits you best. In addition, if you have the constraints of being away from home, delivery to a relay point offers you a practical and secure solution.

During your ordering process, you will see the delivery options available, including pick-up point delivery. All you have to do is select it and choose the relay point that best suits you from those offered.

We are delighted to be able to offer this convenient delivery option via Mondial Relay, to provide you with a delivery experience that suits your needs and schedule.

Do not hesitate to choose the delivery in relay point during your next order and take advantage of a practical and flexible solution to receive your articles!

Currently, we only deliver our products to mainland France, Europe and overseas territories.

However, if you are interested in our products and live in an area not yet served, please do not hesitate to contact us using the contact form below. We will be happy to find a solution that suits your situation.

We realize that our geographic reach is limited at this time, but we want to express our commitment to satisfying our customers to the best of our ability. Your interest in our products is valuable, and we want to provide you with a pleasant shopping experience, regardless of your location.

By contacting us, we can explore opportunities to expand our delivery services to your area. Your feedback is essential to helping us grow our business and meet the needs of our customers.

Thank you for your interest in our products. We look forward to helping you and providing a solution tailored to your situation, even if you reside outside our current delivery area.

To find out more, please consult the page dedicated to delivery methods → Delivery methods